Our Helpdesk system uses components from our popular LookInMyPC
application suite. We originally developed this for in house use and later packaged it as a stand alone product. We use components of this in almost every software product we publish and it has helped resolve problems for thousands of customers.
The main component installs as a low level system service that runs silently in the background whenever your computer is on. It does all the real-time data collection. It does not slow down your computer or interfere with operation in any way. You will never notice that it is there.
We should stress that we never record any personal information
, passwords, email addresses, website names, or anything remotely close that could identify anything about the user. We don't need any of that information, and we respect your privacy.